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Terms & Conditions
Terms and Conditions of Manasa Graphics Services
- The terms and conditions stated in this document apply to all Manasa Graphics Clients unless agreed in writing to the contrary. No other contract terms and conditions shall apply unless specifically agreed in writing between Manasa Graphics and the Client.
In the event of any ambiguity between these terms and conditions and any terms agreed in writing between Manasa Graphics and the Client then the terms and conditions here under will apply.
Please note that these Terms and Conditions are Subject to updates as and when these occur you will be notified where you can download an updated version.
- The terms and conditions stated in this document apply to all Manasa Graphics Clients unless agreed in writing to the contrary. No other contract terms and conditions shall apply unless specifically agreed in writing between Manasa Graphics and the Client.
TABLE OF CONTENTS WITH DESCRIPTIONS
ESTIMATES
- Manasa Graphics may provide Clients with initial estimates, otherwise referred to as quotations, for projects on request. The final project value may vary from the initial quotation if additions are requested to the original scope of work.
- Manasa Graphics will provide quotations in writing by email to Clients, which will include a hyperlink to these Terms and Conditions. Acceptance by a Client of a Manasa Graphics estimate is subject to acceptance of the terms and conditions unless specifically agreed in writing between the Client and Manasa Graphics to the contrary.
INVOICING & PAYMENT TERMS
- New projects require a 50% upfront payment for the commencement of a project, 40% once the development is complete and a final payment before the project is made live.
- In the event that website development cost has been broken up into a payment plan. Manasa Graphics will remain the owners of the website until the design and development work has been paid in full as per the initial quotation.
PROJECT TERMS
- In the event that there is a delay in the completion of a project, Manasa Graphics will communicate such delays to the Client in writing via email Or Sms.
- All Graphic design content needs to be provided within 1 week of a deposit being paid to commence a project.
ONGOING MAINTENANCE AND SUPPORT
Fixes for newly built websites need to be identified within a 14 day period from going live. If fixes are identified after this period and the client is not on a Maintenance agreement then a quotation will be issued to commence such fixes.
WEBSITE DEVELOPMENT AND DESIGN TERMS AND CONDITIONS
- All website content needs to be provided by the client within 1 week of payment of a deposit to commence a project. Should the client delay issuing Manasa Graphics the content required for the project, Manasa Graphics reserves the right to renegotiate the cost of the project as well as the expected completion date. In such instances, Manasa Graphics will request any outstanding payments to be settled before the continuation of the project.
- CMS websites require updates to plugins and themes. If the client has not opted for monthly maintenance, such updates and the cost thereof, remain the responsibility of the client. However, plugins and themes may be quoted for separately if required.
- Additional pages, images and revisions on projects above the scope of work agreed above will attract additional charges.
- All E-commerce websites will come with Flat Rate shipping. It is the client’s responsibility to negotiate shipping costs with his/her preferred supplier and to provide Manasa Graphics with specified flat rates. Alternative Shipping Plugin purchase.
HOSTING TERMS AND CONDITIONS
- Manasa Graphics will invoice for hosting and domain renewals on an annual basis. This is only applicable for websites hosted and maintained by Manasa Graphics.
- Manasa Graphics will not be liable to the Client for any compensation in respect of any downtime that may occur with the hosting of their website(s).
- In the event that a Client wishes to move their website to another web server supported by another party, thenManasa Graphics will cooperate fully, subject to all outstanding amounts being paid up in full, in some instances a transfer fee will be applicable.
- Login details and passwords need to be kept confidential and secure. Manasa Graphics will not be held accountable for email account/website hacks. We do not keep passwords on record and will subject any password request to security measures deemed sufficient to legitimise the request.
COPYRIGHT
- The source code of all website web pages remains the intellectual property of Manasa Graphics until such time as payment is made in full by the client and may not be copied and used by any other party without the consent of Manasa Graphics.
- All scripts, CSS and include files used within Client websites, remains the intellectual property of Manasa Graphics until such time as payment is made in full by the client and may not be copied and used by any other party without the written consent of Manasa Graphics.
- All Client logo images, images unique to the Client, i.e. of their premises, workforce and their business, plus all written copy, belong to the Client and are covered under their copyright. Manasa Graphics will not reuse Client written content or images without the express permission of the Client.
WHAT WE EXPECT OF OUR CLIENTS
We expect you to:
- Provide any information that has been requested within agreed timescales
- Pay all invoices within the payment terms defined in our agreement
- Let us know in advance if you are unable to do this, or if your circumstances change
IMPROVING OUR SERVICES
We are keen to improve our high level of Client service and welcome any comments that you have, either complimentary or critical. If a project has not met its targets we would appreciate your feedback about what we can do to avoid the situation in future. We want our clients to be 100% happy with the service they receive.